Diversity & Inclusion
Service Management
Forum
The Diversity & Inclusion Service Management Forum is the independent peer reviewed body of subject matter experts in the standards of diversity equity inclusion & belonging (D&I).
The advisory board is made of of authors, academics, practitioners, regulators and standards writers from across the globe who are invested in the professionalization of D&I as an industry. The DISM Forum was quickly formed in May of 2021 after the publication of ISO-30415:2021 in order to produce a D&I book of knowledge (DIBoK) for training and certification courses starting in North America, most notably under the advisement of Dawn Bennett-Alexander, Professor Emeritus at the University of Georgia's Terry College of Business.
The DISM Forum was initially started in 2021 because of the inherent protectionism and exclusion designed into the majority certifying bodies across the globe. As we tried to streamline and industrialize inclusivity across 20 different nations, we experienced pushback, conflicts of interest, and abject discrimination. Per that experience, we democratized the writing of all standards by building a coalition of standards experts that dwarfed every known regulatory body. As we disagree and refine the standard of standards, we have become the people powered standard that is necessary to professionally integrate our organized societies.
Peer review and agreement through caucus is a cornerstone of The Forum. It is the difference between "dei frameworks" and the International Standard for DEI. This is the only global consensus under regular critique across industry and locale.
Meet our
ISO-30415:DISM
Auditors & Advisors
Victoria Frye
Samira Abdul-Karim
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Gretalyn (Gretal) Leibnitz
Andre Daley
Renée Frazier
Zimkhitha Gova
Rosangela de Jesus das Neves
Jan Peters
Maelle Beltas
Yusef Ramelize
Leena Sharma Seth
Michele Manocchi
Letter from our
Chairperson
James Felton Keith
Chairperson, ISO-30415:DISM
Over the past four decades, legal and operational leaders have debated the definitions and applications of diversity, equity, inclusion, and belonging (DEI&B) in organizational design. During this time, public and institutional responses to the DEI&B acronym have ranged from enthusiastic support to critical resistance. At the DISM Forum, our responsibility is to transform these diverse perspectives into a disciplined profession—one grounded in structure, rigor, and informed critique, as expected in any mature field of practice.
The release of the ISO 30415:DISM standard in 2021 marked a critical step toward building consensus on how to professionalize DEI&B through the lens of organizational change management. Our aim is not to impose moral directives on organizations, but rather to use the standard to help them:
1) Understand their identity through the lived experiences of their people;
2) Establish feedback systems that both motivate performance and mitigate the risks of neglect;
3) Formalize people-engagement processes into scalable, turnkey solutions for change management.
Just as we have successfully standardized large-scale change management in the realm of technology over the past century, we must now bring the same level of precision to the management of people. As every function of work becomes increasingly technology-driven, the DISM Standard serves as the framework for elevating people operations. We extend beyond HR, Supplier Diversity, Governance, and Product Delivery—we define the next standard in people and organizational effectiveness.